Here’s a common choice that many OEMs have to make:
- Do they want to work with a larger-scale metal fabrication shop with the diverse services they need?
- Or do they want to partner with a small shop that has fewer capabilities but offers invaluable one-on-one personalization?
Customers don’t have to make this choice when opting to work with Metal Fabrication Professionals. We offer the advanced equipment and capabilities of a large precision machine shop. However, we also give customers a personalized experience that is rare for our size.
Let’s explore how MFP provides a personalized experience for customers from start to finish.
Direct Line of Communication
One of the cornerstones of our personalized approach is our commitment to maintaining a direct line of communication with each of our customers. When you call MFP, you won’t be greeted by a robotic voice running you through an automated menu or passed around to various departments. We understand the frustration of trying to convey your needs to a different person whenever you contact a contract manufacturer. Or, even more irritating, being left on hold for an indefinite amount of time.
At Metal Fabrication Professionals, we eliminate this frustration by ensuring that you have a direct line to a team member who will work closely with your project from inception to delivery.
Single Point of Contact
When you contact us, not only will you reach us directly, but you will be in touch with our single point of contact. Anytime you have a question or concern, you will always speak with the same person: Mike McNeese, our dedicated operations manager. From RFQ to final delivery, Mike is there every step of the way, ensuring that production progresses smoothly.
By consolidating communication and decision-making into one dedicated individual, we streamline the process and minimize the risk of miscommunication or confusion. With Mike overseeing production and actively involved in every aspect of your project, you can trust that your needs are prioritized and addressed with great care and attention to detail.
Willingness to Work with Customers to Find Solutions
Every project is unique. That’s why we’re committed to working closely with our customers to find solutions that meet their needs. Whether adjusting to budget constraints, accommodating tight deadlines, or adapting to evolving project requirements, we’re willing to go the extra mile to ensure satisfaction.
Unlike some fabrication shops that take a rigid, one-size-fits-all approach, we are not set in stone in what we’re providing. We’re not here to dictate terms to you; we’re here to work with you as a partner, leveraging our expertise and resources to deliver results that suit customers’ unique goals and requirements.
Contact Personnel Overseeing Production
In addition to providing direct communication and personalized service, Mike, our skilled operations manager, also plays a crucial role in overseeing production. Throughout the day, he can be found on the shop floor, closely monitoring each facet of the precision metal fabrication process. While he is not the one physically fabricating the parts, Mike’s presence on the floor allows him to oversee tasks visually, stay on top of processes, and address any concerns promptly.
In addition, Mike actively supports our QC team to verify quality. A part’s drawing doesn’t always tell a complete story, but Mike’s rapport with the customer provides context and clarification that yields the most precise and accurate results.
Our Red Wrap Guarantee
Something unique to Metal Fabrication Professionals is our Red Wrap Guarantee, our accountability initiative that focuses on producing high-quality parts with great efficiency.
The MFP team offers individualized attention to each customer to produce parts that meet their exact specifications. When customers receive shipments with our signature red skid, they trust the attention to detail and quality control that went into producing their components.
Large Shop Benefits with Small Shop Personalization at Metal Fabrication Professionals
Our ability to combine the resources and capabilities of a large manufacturer with the personalized service and attention to detail of a smaller shop sets MFP apart. While we have access to state-of-the-art equipment, a highly skilled workforce, and ample on-hand material inventory, we also understand the value of forging strong relationships with our customers and providing them with the individualized attention they deserve.
When you partner with Metal Fabrication Professionals, you can reap the benefits of our extensive one-stop manufacturing solutions and a close-knit, personalized correspondence you wouldn’t expect from a shop of our size. You can trust that your needs will be heard, your questions will be answered, and your components will be fabricated and handled with the utmost care.
Request a quote to experience the difference that personalized service and direct communication can make for your next project.